Frequently Asked Questions
What if I can’t run the race? Can I get a refund or transfer my entry to someone else?
Our event follows the standard event industry policy: All entry fees are non-refundable. Once we have received your entry, you will not receive a refund if you cannot participate. We reserve the right to postpone or cancel the event due to circumstances beyond our control such as a natural disaster or emergency or as required to protect the safety of participants and staff. No refunds will be issued under these circumstances. We reserve the right to change the details of the event without prior notice. I understand that my entry fee is nonrefundable under any circumstances. If the event is cancelled or postponed due to unforeseen circumstances, you will be eligible for a 100% credit to the following year. I understand that my entry and bib numbers are nontransferable without permission.
If you cannot or choose not to participate, we do allow you to transfer your entry to another person for a fee of $10. This is only allowed up until seven days before the event. We also allow you to defer your entry to the next year for a fee of $10. This is allowed up until 7 days before the event. Up until 3 days before the race, you can transfer your in-person race to the virtual option and we will mail your shirt and medal to you for no fee.
To transfer your entry to another person or defer your entry to next year, you will need to click the “manage your registration” link in the confirmation email. You can also manage your entry from the RunSignUp profile page. Click here to access that page.
Can I switch distances?
Yes, up until 3 days before the race, you can change race distances. If you move from the half marathon to the 10K, there will be no refund. If you move from the 10K to the half marathon, you will have to pay the price difference. Please fill out the contact form below if you wish to switch distances.
Will the race be cancelled or postponed?
The race will not be cancelled or postponed due to cold temperatures, snow, rain, wind or any other inclement weather.
If the race is cancelled or postponed due to COVID, registered runners can choose to run the virtual race, or receive a 100% credit to run the following year.
I didn’t get a confirmation email!!
First, check your junk email box. If you cannot find it there, check your credit card statement to be sure that your credit card was charged. If it was and you cannot find your confirmation email, please click the Confirm and Manage My Entry link in the right column. This will allow you to either login or create and account to resend your confirmation email.
How do I get to the race? When does it start? What age groups do you use?
Directions to the event can be found by clicking here.
Information of start times and age groups can be found by clicking here.
When and where can I pick up my race packet?
Information about packet pick-up can be found by clicking here.
Are dogs allowed?
Dogs are permitted to run the event with you. However, they must remain leashed on a leash 6 feet or shorter.
Are strollers allowed?
Yes, but please be aware of other runners.
Can I wear headphones?
While our insurance regulations prohibit the use of headphones, you may wear them at your own risk.
Can I walk the race?
Yes, as long as you can finish in about four hours.
If the course is 13.1M (or 10K depending on the event), why does my GPS say 13.06 miles?
The half marathon course is USATF certified. It has been extensively marked and measured using a Jones counter per USATF certification guidelines, which are accurate to one centimeter.
Contact Us
If you did not find the answer you were looking for in the FAQ’s, then please fill out the form below to send us an email.
